Hearing loss, hearing aids and tinnitus

If you are concerned about hearing loss, you can see your GP. They will ask you some questions and examine your ears. If there is an obvious cause like ear wax or an infection, they will treat this. If they think it is an age-related problem, they can refer you to an audiologist (a hearing healthcare professional) for a free NHS hearing test. The audiologist may be based in a local hospital or sometimes a high street chain. Either way, the assessment will be free. It may take a few weeks to see an NHS audiologist. Very occasionally, if they think you have a different kind of problem, they might refer you to be seen by an Ear, Nose & Throat consultant for an opinion.

Alternatively, you could book a hearing test directly with a private company (eg many high street opticians offer this service, along with independent hearing clinics). You will usually be offered an appointment quickly and won’t have to pay. If a private hearing test shows that you need a hearing aid, you can buy a private hearing aid or ask your GP to refer you for an NHS one.

You can read more about what happens during a hearing test here.

The information in the link also gives you information on a simple hearing screening test provided by the charity, “RNID” which can be taken over the telephone. This is not a replacement for a full test but can give you some basic information.

A hearing aid consist of a microphone which picks up sound and converts it into an electrical signal. This is then amplified and converted back into louder and clearer sounds. It is battery-operated and you put it in or behind your ear. It won’t make your hearing perfect, but it will make it much easier to carry on a conversation, to hear everyday sounds such as the telephone and can reduce some background noise too. If you have hearing loss in both ears, you’ll benefit more from wearing two hearing aids.

There are many different types and sizes available and your audiologist will advise you of what your options are. The suitability of hearing aids depends on factors such as how severe the hearing loss is, the size of your ear canal and how much (if anything) you want to pay. The NHS provides the most common “behind-the-ear” or BTE type. This is a small plastic device which sits behind the ear and connects by a piece of plastic tubing to a custom-made ear-mould or a soft earpiece. There are several other types of smaller and less visible hearing aids which sit within the ear if you opt to buy them privately but these are more expensive, can be fiddly to use and some may not be suitable for more severe hearing loss.

You can read about the different types of hearing aid here.

NHS hearing aids are provided free of charge as a long-term loan. Aftercare, batteries and repairs are also free, as is a new aid when it wears out. However, if you lose or break one, you will have to pay for a replacement. After your hearing test, you may have to wait 2 or 3 months to have them fitted and you will have a limited choice of the style of hearing aid.

Private hearing aids are usually available much quicker, within a couple of weeks, and you’ll have a much bigger choice of styles including the smaller, less visible models. A single hearing aid can cost anywhere between £500 to £3,500 although there’s usually a discount if you buy a pair. You’ll have to sign a contract and, when the guarantee runs out, you’ll have to pay for repairs. You’ll also have to buy replacement batteries and pay for a new hearing aid when it wears out.

Hearing aids last, on average, about 5 years.

It can take some time to adjust to using hearing aids and background noises may seem louder to begin with.

At your fitting appointment, the audiologist will check the fit of the earmould and adjust the sound level and quality to suit you. They will also show you how to turn them on and off, put them in and take them out, change the batteries, adjust the volume or use any different setting they might have, and how to clean and look after them. They will also tell you where to get new batteries from and how to make any follow up appointments.

A good tip is to turn the hearing aid off at the end of the day ( to save the batteries), give the earmould a quick wipe with a tissue or wet wipe to clear any wax and store it in its box. When you turn it on each morning, it should whistle when you cup it in your hands; this is due to normal “feedback”. If it doesn’t whistle, check the ear mould isn’t blocked with wax and, if necessary, change the battery.

Take note – if the hearing aid whistles when it is IN the ear, this has various causes including a build-up of ear wax, an earmould which is not fitting/inserted properly, worn or kinked tubing, volume setting too high or not on the correct setting. See troubleshooting information below.

The ear mould and soft part of the tubing should be regularly disconnected from the hearing aid and cleaned in warm soapy water but ask your audiologist how to do this as you mustn’t get the hearing aid itself wet.

The battery will need replacing every week or two; many hearing aids give a low-warning beep.

The tubing will need replacing every 4-6 months, or if you notice it has become hard or splits. You may be able to do this for your relative or get help from your audiology clinic.

If you have NHS hearing aids, you can get free batteries and repairs from your NHS Hearing Aid service. If you are unsure where this is based, ask at your GP surgery.

RNID also partners with NHS audiology clinics to support patient with hearing aids. Their website provides information on where to find local help along with videos on troubleshooting problems and how to adjust, clean and repair your hearing aid. Follow the links at the bottom of this RNID page.

For queries about private hearing aids, contact the manufacturer or supplier.

Sometimes hearing aids alone aren’t quite enough and there is a range of additional equipment which can help in particular situations such as using the telephone, watching TV, attending a medical appointment or hearing a doorbell. Some of these work with your hearing aid and others are separate.

Typical examples include:

Using the hearing loop setting on your hearing aid (if available). This is a special setting which reduces background noise and helps you to hear conversation more clearly. Look for the “T” sign in places such as banks, hospitals, shops, theatres and churches. See more at the hearing link website.

Alerting systems for doorbells, phones, alarm clocks, smoke alarms etc. These often involve additional flashing lights or vibrations and can be portable or body-worn devices.

Bluetooth and streaming systems which can be worn on a neck-loop and connect devices such as phones, TVs, lap-tops directly to the hearing aid.

Relay UK – this is a free speech-to text service for using the telephone, either via a smartphone/tablet app or a special textphone.

For more information on assistive listening devices, see action on hearing loss.